Blairgowrie Osteopathy Privacy Policy

Why we collect your data
When you supply your personal details to Blairgowrie Osteopathy they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – ie the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4. From time to time, we may wish to send you general health information in the form of articles, advice or newsletters.
You may withdraw this consent at any time – just let us know by any convenient method.

Why We Store Your Data (and How)
We have a legal obligation to retain your records for 8 years after your most recent appointment but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored:

• on paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours..

We may also have copies of letters sent to your GP or other agencies stored on our computers. These are all stored with a password protection.

Who Are We Going to Tell?
We will never share your data with anyone who does not need access unless we have your written consent.

Only the following people/agencies will have routine access to your data:

• Your practitioner(s) in order that they can provide you with treatment .

• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders

• Administrative staff will not have access to your medical notes, just your essential contact details.

• We also use a service called Fullslate booking service to coordinate other messages, so your name and email address may be saved on their server, but they won’t hold any sensitive information.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

Complaints
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Siobhan Wilson
info@blairgowrie-osteopathy.co.uk
01250 798100
Blairgowrie Osteopathy, 36 Lower Mill Street, Blairgowrie, PH10 6AQ

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office

This  privacy policy below, is a statement that states the ways in which this website gathers, uses, discloses and manages all site-visitors' data.

What type of information do we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet for re-marketing purposes; e-mail address if subscribing to our monthly newsletter; computer and connection information. We may use Google software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

How do we collect this information:

We also collect personally identifiable information, including name, email address from web site enquiry submission forms and communications, comments, feedback, product reviews, and recommendations.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations.

How do we communicate with site visitors:

We will only send communications to site visitors via phone,text or email, if they request such through the online enquiry, as a response. Also if a website visitor or clinic new patient subscribes to the e-newsletter then they will receive a monthly email. You will contacted regarding any updates on the business ie: opening hours, services and location but not from unsolicited advertising regarding promotion.

Cookies:

This website tracks personal information through the use of tracking cookies. This is done via 3rd party services from Facebook and  Google Analytics. They use your information from things such as collecting session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This can be used to provide information about website usage statisics and page viability. Also username information and associated user accounts as well as IP address will allow for re-marketing to web site visitors on other platforms such as Google and Facebook. Currently Wix does not permit their web site users to opt out of non-essential cookies.

It's important to note that third-party services, such as Google Analytics and Facebook have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Blairgowrie Osteopathy Privacy Policy.

Withdraw, delete or change of consent for collection of personal information:

If you wish to have your information deleted from the collection pool for the e-newsletter, you can unsubscribe from at any time by clicking on the 'unsubscribe' link.

 
This is a Wix website and this section is about their 'Data Storage and Data Transfers'

Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Below is the information they provide about what and how they deal with your data.....


Wix can store your site-visitors' data in a number of locations.
Your site-visitors ́ personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.
Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision). 
Important:
Any transfer to a third country, outside the European Union, that does not ensure an adequate level of protection according to the European Commission, will be undertaken in accordance with the Standard Contractual Clauses (2010/87/EU) set out in Appendix 1 of the Wix Data Processing Agreement (DPA) 
The security of sensitive data is of extreme importance to Wix and we are 100% committed to data protection. See all the security certifications received by Wix.com

For information on how Wix handles your site-visitors' data, please review sections 8, 13, and 14 of Wix's Privacy Policy

©2020 by Blairgowrie Osteopathy.